The breakfast buffet at this hotel is excellent and offers a variety of options. The staff are helpful and friendly, always ready to assist with any requests. The central location is convenient, with plenty of good restaurants nearby. The inclusion of a simple breakfast and afternoon/evening drinks is a great value. The rooms are spacious and well-designed.

Felt very much at home, no complaints.

The cleanliness of the place, excellent. I couldn't find a way to turn off the TV, except by removing the power supply with the card.

You go to a hotel to rest, to be with your family, to break the routines.. I don't know if it was just luck or if it's an everyday thing, but I got two room neighbors who were having a private party on Sunday at 7am. I really wouldn't care if it wasn't for the fact that the noises of their activity didn't allow me to continue the dream... Now I wonder: if I made calls or had conversations with someone, even though I thought I had privacy.. Did my neighbors hear everything? It should be noted, in the room there was a door that communicated with the one next door, although it was kept closed. I'm not sure if I would repeat the accommodation. Also, the acoustics of the place allowed street noises to be heard at an average volume in the room. It didn't bother me though I have a tolerance for those sounds. I couldn't say for sure that other people wouldn't mind.

I liked the attention in the bar and restaurant the very good buffet and good facilities.

For a BEST WESTERN chain the bathrooms are very old and too small, the shower area is barely bendable, the water in the shower doesn't come out at all, the sheets of the beds were never changed, because if they are not dirty they are not changed, that is what the waitress told us, the boats with water (2) were left halfway and they were never replaced in the 4 days that we were there, They charge you for parking at the hotel, when it should be free for guests, the towels to dry your body one day we use the same as the day before, the truth is not recommended and never return, when you deliver the room and ask for the bill, do not present the notes of consumption of restaurant, I had to ask before liquidating and make you waste your time.

We had a great stay at this luxurious hotel! The location was perfect, with the historic center just a few kilometers away and plenty of restaurants and bars nearby. We really appreciated the convenience of being close to everything.

Great location near lively bars and restaurants, making it convenient for nightlife. High quality amenities and comfortable beds with luxurious pillows. Well-designed older building with bright and airy rooms. Helpful staff, although occasionally appeared busy. Impressive breakfast buffet and good meal offerings.

The stuff was friendly and the price interesting for Puebla. Close to the historico centro. Parking and internet for free.

The hotel is clean, but very old. And dark. But I was not in a good mood anyhow.

I liked the price and location.

The hotel room was not the cleanest, had to ask for fresh towels, beds very uncomfortable and hard.

Despite the outdated rooms and occasional hot water issue, our stay at Hotel Real De was reasonably comfortable. The staff was friendly and attentive, making us feel welcome throughout our visit. We appreciated their efforts to address our concerns and make our stay enjoyable. I would recommend this hotel for its convenient location and accommodating staff.

Spacious building and rooms with charming décor that make you feel cozy. 😊 Convenient spot close to the Convention Center.

We enjoyed great and good location!!

The a twin room was airy and brand-new. It had large bed, and breakfast was good. Location: the hotel was next to the "Best Western Real de Puebla", the city center, pool, bar, connecting bedrooms for large families and many restaurants and bars.

Particularly good location, 1 mile from city center. Nice pool, parking on site.

We enjoyed a great stay in this city. The hotel's location was excellent as it was close to everything, including the historic center which was just a few kilometers away. The hotel's cleanliness was impressive, and we were pleased with their parking and transportation options. Additionally, the hotel facilities were top-notch. We especially enjoyed the breakfast buffet, and the staff was very helpful throughout our stay.

Nothing, no complaints at all.

The hotel's location is perfect for those who want to explore the city. It's close to a lot of restaurants and bars, making it easy to find somewhere to eat or drink. The historic center is also just a few kilometers away, making it accessible for tourists.

The noise levels in the hotel can be disturbing. The walls are very thin, making it feel like there's no privacy.

Spacious hotel, nice pool, comfortable beds, fun bar and entertainment, great price for the level of comfort.

All good.

The hotel had a refreshing pool to relax in, and the staff were friendly and accommodating. the hotel was located conveniently close to some popular attractions.

The lack of proper air conditioning made it difficult to enjoy the stay, especially during the daytime heat. the parking fees were an unwelcome surprise.